Shipping & Returns

Shipping Policy

SHIPPING

Direct courier delivery is complimentary with a minimum spend of RM . For purchases below RM 150, we charge a nominal fee of ( RM 12 -West Malaysia / RM 20 - East Malaysia) for direct courier delivery. 

All orders will be packed and dispatched within 48 hours. Delivery typically takes 2-5 working days to reach the address specified in your order. Do expect delays of approximately 1 week during peak periods, such as Christmas or Valentine’s Day.

 

For those in a hurry to receive their items, we also offer express courier options:

 

  1. Same Day Courier - (for the options : grab express, lalamove etc, do drop us an email/ WhatsApp +6012 3766 091 for the rate confirmation)

 

INTERNATIONAL SHIPPING

Yes, we do offer international shipping! However, do bear in mind that there will be international shipping costs incurred. Simply select your country upon checkout and the international shipping charges will be calculated automatically by the weight of package/delivery destination. If your country isn’t listed, simply drop us a message and we will have it sorted out. International packages are shipped via Aramex International and typically arrive within 1-3 weeks, depending on your location as well as time of year.

Important Note: International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees incurred if any. Unfortunately, Kiss The Pink has no control over this. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees. For more information on international shipping, please feel free to contact us.

Return Policy

Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.

We use 100% cotton, lead-free wicks. To provide the cleanest burn possible, trim your cotton wick to ¼ inch with a wick trimmer before lighting.

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Workshop

C-3A-01 Colonial Loft

Empire City Damansara , 

Petaling Jaya,  Kuala Lumpur

Shop At

Scott's Isetan Singapore

2nd floor Orchard road shaw house 

Customer service

© 2019 KISS THE PINK